Should You Charge a Deep Cleaning Fee?

For clients who come in with heavy makeup: do you anyone charge a 'deep cleaning' fee?

One of the biggest inconveniences is seeing your client walk in with full makeup on around their eyes. You know the makeup I’m talking about. 

You instantly think:

*this is gonna take extra time*

*I shouldn’t of booked back to back appointments*

*I’m going to be running a little bit late all day now*

*I’m certain I put this in my confirmation email*

Well, we’ve all been there.

Do you charge your client (meanwhile feeling a little guilty) or do you let this one slide and remind them... again?

Well, I’m here to say, value your time! YES, you have to charge them a deep cleaning fee. Because yes, it’s taking 10-15 minutes longer and more product to make sure their eyes are cleaned for bonding the new lashes. 

It’s so time-consuming to get it off, and chances are even when you do a deep clean, you won’t get it all off. Plus, mascara leaves a film on the natural lash which means the bonding from the adhesive with the extension from the natural lash doesn’t happen or certainly isn’t as strong as it would be with a clean face. 

And essentially, this means your client will most likely experience retention issues. And we all know that means they will be coming back sooner than projected and more lashes will have fallen off than expected. 

Ultimately, this comes down to your own policies, but we recommend adding this to your consent form. Which would basically state “arrive to your appointment with no eye makeup, or you will be charged an additional $10-15 (the price you determine) because it can take an extra 10-15 minutes.”

We also recommend offering lash cleansers to your clients for sale. The best part? We actually have lash cleansers for sale that don’t have a label, so you can put your own private logo to promote your brand to your clients! 

We hope this helps, as always, let us know if you have any questions and feel free to share this post!